Company Policies
Company Policies
At BoxVoyage Packers and Movers, policies are not written just for formality—they exist to protect customers, set clear expectations, and ensure every relocation is handled fairly and professionally. We believe that transparency builds trust, and trust makes every move smoother.
Below is a clear explanation of our key policies so you always know where you stand.
1. Privacy & Data Protection Policy
We respect your privacy and take data protection seriously. When you contact us for packers and movers services in Kolkata or elsewhere, you trust us with personal information—and we treat that responsibility with care.
What Information We Collect
To provide accurate relocation services, we may collect:
Name and contact details
Pickup and delivery addresses
Type and size of relocation
Preferred moving date and time
We collect only what is necessary to plan and execute your move.
How We Use Your Information
Your information is used strictly for:
Providing quotations and service details
Scheduling and coordinating your relocation
Communicating updates related to your move
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data Security Measures
We follow basic security practices to prevent unauthorized access or misuse of customer information. Only authorized staff members handle customer data related to operations.
2. Our Transparent Billing Process
One of the biggest concerns customers have while hiring packers and movers is billing clarity. Our billing process is designed to remove confusion and avoid last-minute surprises.
Quotation & Estimation
Quotes are prepared based on:
Volume and nature of goods
Distance of relocation
Packing material requirements
Manpower and vehicle size
Additional services like insurance or storage
Estimates are explained clearly before confirmation so you know exactly what you are paying for.
Payment Methods
We accept standard payment modes as discussed at the time of booking. Payment terms are communicated clearly before the move begins.
Final Invoice
The final invoice reflects the agreed services. If any additional service is requested by the customer during the move, it is discussed and approved beforehand.
3. Our Step-by-Step Working Method
A structured working method ensures efficiency and safety throughout the relocation.
Booking Your Move
Once you confirm your requirement, our team schedules your move and assigns the necessary resources.
Preparation & Packing
Packing materials and manpower are arranged in advance. Goods are packed as per category—fragile, heavy, or sensitive items.
Move Day Protocol
On the moving day, our team arrives on time, completes packing, loads goods securely, and begins transportation as planned.
Delivery & Post-Move Support
After delivery, unloading is done carefully. If unpacking is included, our team assists you in settling in. We remain available for any post-move support or clarification.
4. Terms & Conditions of Service
Our terms and conditions are meant to protect both the customer and the company.
Cancellations & Rescheduling
Customers are requested to inform us in advance if there is any change in the moving date. Rescheduling depends on availability of resources.
Service Limitations
For safety and legal reasons, we do not transport:
Flammable or hazardous materials
Perishable food items
Illegal or restricted goods
Liability & Insurance
We handle goods with utmost care. Customers may opt for transit insurance for additional financial protection. Insurance claims, if any, are processed as per the insurer’s terms.
5. Important Disclosures & Disclaimers
Liability Limitations
While we take every precaution, our liability is limited as per agreed terms unless insurance coverage is taken.
Third-Party Services
In some cases, third-party services such as insurance providers may be involved. Their terms and conditions apply accordingly.
Customer Responsibilities
Customers are expected to:
Provide accurate information about goods
Be present or assign a representative on moving day
Ensure clear access at pickup and delivery locations
Need Clarification?
We believe policies should be easy to understand, not confusing. If you need any clarification regarding our services, billing, or responsibilities:
📞 Call us at 9007525750 and speak directly with our team.